Returns & Refund Policy
Last Updated: 30 June 2026
At Riverport Florist, we are committed to providing beautiful, fresh flowers and quality products. If something isn’t quite right with your order, please contact us as soon as possible so we can work with you to resolve the issue.
Fresh Flowers
Flowers are a natural, perishable product and their appearance and vase life will vary depending on the variety, season and growing conditions.
While we always aim to create arrangements as pictured, substitutions may occasionally be necessary due to seasonal availability or market supply. Any substitutions will always be of equal or greater value and made in keeping with the original style and colour palette wherever possible.
With proper care, most fresh flowers can be expected to last approximately 5–7 days, although some varieties naturally last longer than others.
To help your flowers last as long as possible, we recommend:
- Trim the stems on an angle before placing them in water.
- Use a clean vase filled with fresh water.
- Change the water every two days.
- Keep flowers away from direct sunlight, heaters, air conditioning and draughts.
- Remove any fading blooms as they naturally age.
Quality Guarantee
We take great pride in the quality of our flowers.
If you believe your flowers have not met reasonable expectations, please contact us within five (5) days of delivery by calling (03) 5482 2615.
To help us assess the issue, we may request photographs of the flowers before offering a replacement or other suitable resolution.
Where appropriate, replacement flowers may be delivered when the original flowers are collected.
Artificial Flowers & Gifts
If your order contains artificial flowers, giftware or other non-perishable products and arrives damaged or faulty, please contact us as soon as possible. We will work with you to provide an appropriate solution in accordance with Australian Consumer Law.
Cancellations
Orders cancelled more than 12 hours before the requested delivery time may incur an administration fee of up to 50%.
Unfortunately, we cannot offer refunds once your flowers have been prepared, are out for delivery or have already been delivered.
Approved refunds will be processed using the original payment method.
Deliveries
Our drivers will use their professional judgement to determine whether it is safe to leave your order if nobody is available to receive it.
If an order is safely left at the delivery address in accordance with these instructions, Riverport Florist cannot accept responsibility for the flowers once delivery has been completed.
If a delivery cannot be completed because of incorrect delivery details, restricted access or because there is no safe location to leave the order, a redelivery fee may apply.
Where possible, we will contact you before arranging a redelivery. You may also choose to collect your order from our store.
If the need for redelivery is due to an error on our part, no additional delivery fee will be charged.
If we are unable to contact the sender regarding a delivery issue, we may contact the recipient where necessary to complete the delivery. Your personal information will always remain confidential.
If flowers are accepted by a receptionist, workplace staff member, family member or another person at the delivery address, delivery will be considered complete.
Saturday, Sunday & Public Holidays
Saturday deliveries may be left in a safe location or with a neighbouring property if appropriate. A calling card will be left where applicable.
We do not deliver on Sundays or public holidays unless otherwise advertised (such as Mother’s Day or Valentine’s Day when they fall on a Sunday).
Promotional Offers
Coupon codes, gift vouchers and promotional discounts are subject to their individual terms and conditions.
Riverport Florist reserves the right to cancel or refuse promotional discounts that have been used fraudulently, without authorisation or contrary to the advertised terms.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If you receive a product that is faulty, damaged, significantly different from what was ordered or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us and we will work with you to provide an appropriate remedy.
Contact Us
If you have any questions about this policy or require assistance with your order, please contact our friendly team.
Riverport Florist
203 Darling Street
Echuca VIC 3564
Phone: (03) 5482 2615
Email: info@riverportflorist.com.au