Privacy policy

Last Updated: 30 June 2026

At Riverport Florist (ABN 32 416 061 755), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

When you interact with us or place an order, we may collect personal information including:

Your name
Delivery and billing addresses
Email address
Phone number
Payment information (processed securely through Shopify and our payment providers)
Order and transaction details
Gift card messages or delivery instructions
Any information you provide when contacting us

We may also collect non-personal information such as your IP address, browser type, device information and website activity through cookies and analytics tools to help improve our website and customer experience.

How We Collect Your Information

We collect your information when you:

Place an order through our website
Contact us by phone, email or social media
Subscribe to our newsletter
Enter a promotion or competition
Browse or interact with our website

Why We Collect Your Information

We collect your information so we can:

Process and deliver your orders
Contact you regarding your order
Process payments securely
Provide customer support
Improve our products, services and website
Send marketing emails and special offers (where you have chosen to receive them)
Comply with our legal obligations

Marketing Communications

If you subscribe to our mailing list, we may occasionally send you updates, promotions and special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Shopify

Our online store is hosted by Shopify, which provides the eCommerce platform that enables us to sell our products and services online.

When you place an order, Shopify securely processes information necessary to complete your purchase, including payment processing, order management and website functionality.

For more information about how Shopify handles personal information, please refer to Shopify’s Privacy Policy.

Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

This may include trusted third-party providers who assist us with:

Payment processing
Website hosting and maintenance
Order fulfilment
Delivery services
Email marketing
Website analytics and performance monitoring

These providers are only permitted to use your information for the services they provide to us and are required to handle your information securely.

We may also disclose your information where required or authorised by law.

Our website uses cookies and similar technologies provided by Shopify and other trusted third-party services.

These technologies help us:

Improve your browsing experience
Remember your preferences
Analyse website traffic
Understand how visitors use our website
Measure the effectiveness of our advertising and marketing campaigns

You can choose to disable cookies through your web browser settings, however some features of our website may not function correctly.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.

While we use secure systems and trusted third-party providers, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to update or correct any information that is inaccurate or out of date.

To make a request, please contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Riverport Florist
203 Darling Street
Echuca VIC 3564

Phone: (03) 5482 2615
Email: info@riverportflorist.com.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements. Any updates will be published on this page, and the “Last Updated” date will be revised accordingly.